Aloha,Thank you for your continued loyalty over the years and for taking the time to share such thoughtful feedback. While we’re delighted to know you enjoyed the warm hospitality and your ocean-view upgrade, we’re truly sorry that aspects of this stay fell short.Please accept our apologies for the renovation noise during your arrival and for the inconvenience regarding late checkout. Your comments have been shared with our leadership teams so we can address these concerns with care.We’re grateful for your long relationship with the resort and hope to welcome you back for a much more seamless and restorative visit.Warmest regards,Konrad GstreinGeneral Manager